Job Front Office Supervisor, Town of Top Springs

Job Description

• Supervise daily front office operations, ensuring smooth arrivals, departures, and guest enquiries.

• Lead by example in delivering exceptional guest service, embodying Accor’s Heartist culture and values.

• Assist with the training, coaching, and empowerment of Front Office team members.

• Ensure compliance with hotel policies, procedures, and Accor brand standards.

• Handle guest complaints and special requests professionally and efficiently.

• Support financial performance by adhering to cash handling and accounting procedures.

• Promote Accor’s offers, services, and facilities to guests.

• Maintain a safe and healthy work environment, supporting Accor’s Workplace Health & Safety and Planet 21 environmental initiatives.