Job APS3 Tribunal Services Officers and APS4 Tribunal Officers, Town of Top Springs

Are you looking for a role that provides meaningful and diverse work and offers genuine career growth? If so, the Administrative Review Tribunal is the place for you.

The Administrative Review Tribunal (ART) is seeking applications for one APS3 Tribunal Services Officer and two APS4 Tribunal Officers to join our Darwin Office to support the User and Member Services sections.

These positions are available on a full-time ongoing basis.

About the Tribunal:

The Administrative Review Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.

You can learn more about the Tribunal on the ART website.

What we offer:

• flexible working options, including flexi-time and remote working to support you with your commitments outside of work
• competitive salary including generous superannuation employer contribution of 15.4%
• salary packaging options
• supportive career development opportunities
• access to holistic health and wellbeing programs support including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
• generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
• Employee Assistance Program for you and your family
• Positive and inclusive culture

Read our Enterprise Agreement for more information about our terms and conditions of employment.

About the opportunities:

These positions offer a chance to make a meaningful impact and assist people through the review of government decisions and offer a genuine career path.

User & Member Services

The User & Member Services section is responsible for delivering first level services to the Tribunal's users. This can include managing administration, dealing with incoming email, mail correspondence, telephone calls, responding to in-person enquiries at the Tribunal's registries and providing support for hearings.

APS3 Tribunal Services Officers:

$71,720 - $74,460 per annum+ 15.4% superannuation

We are looking for enthusiastic people with a passion for providing excellent customer service, who are organised and can work with competing priorities.

Some administrative tasks are part of the role, including scanning, receipting, and processing correspondence therefore candidates are required to have a reasonable level of IT literacy.

You will be responsible for providing information and handling enquires from tribunal applicants, their representatives and Tribunal members. Therefore, good verbal and written communications skills are an essential requirement of this role.

APS4 Tribunal Officers:

$76,887 - $83,480 per annum + 15.4% superannuation

We are looking for driven people with a passion for providing excellent customer service.

A background with managing case work including updating and maintain files, case analysis, interpretation and making recommendations would be an advantage.

Some administrative tasks are part of the role, including data entry, actioning correspondence and mailbox management. Therefore candidates should have a good level of IT literacy.

As you will be responsible for providing information and handling enquires from tribunal applicants, their representatives and Tribunal members. strong verbal and written communications skills are an essential part of this role.

Desirable for both roles:

• Tertiary qualifications in a field of study that might demonstrate some or all the required capabilities OR relevant experience in a similar work environment OR subject-matter expertise related to one or more of the ART's jurisdictions.

More information about the roles, duties and required capabilities and experience, is contained within the Position Descriptions on our Career Opportunities page.

You will be able to select which level role you wish to apply for as you move through the application however the selection panel will determine which area/s of the business your skills, capabilities and experience are best suited for.

You will need to submit by clicking APPLY and applying via our ART Big Red Sky platform:

• CV or no more than 4 pages and
• a one page document addressing how your experience aligns with the capabilities and experience required for the role, as outlined in the position description.

The key duties of the position include
APS3 Tribunal Services Officers

• Administrative assistance: Provide administrative assistance in the management of cases and caseloads including raising applications, finalisation of review application decisions, scanning, receipting and processing of correspondence. Operate the Tribunal's case management systems and use relevant software and applications in the preparation of case-related correspondence and the conduct of hearings. Receive and undertake inquiries on behalf of Tribunal members. Undertake the role of Sub-collector of Public Monies and assist management to complete the team's required tasks as appropriate.
• Hearing support: Support Tribunal hearings including by providing preliminary information to participants, facilitating oaths and affirmations, and operating telephone, video conferencing and recording technology.
• User engagement: Liaise with users of the Tribunal's services in relation to cases before the Tribunal, provide accurate client service information and direct enquiries where appropriate to relevant areas of the Tribunal.

APS4 Tribunal Officers

• Case management and analysis: Develop and maintain a good knowledge of applicable legislation and policy frameworks, operations, and practices of the jurisdictions of the ART. Manage a caseload and/or undertake case management and case analysis tasks. Interpret and apply legislation, policy, and procedures to sets of facts in order to make recommendations in relation to case pathways, prepare case-related information and correspondence, and make decisions in accordance with delegations and procedures.
• User engagement: Liaise with users of the ART's services in relation to cases before the ART. Conduct outreach calls to self-represented applicants. Provide accurate procedural information.
• Administrative assistance: Maintain and update case files using case management systems and undertake general administrative support functions, including data entry, management of incoming and outgoing correspondence, copying and mailbox management.