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About Us:
Kent is an Australian success story that started over 75 years ago and has grown from a family business to an award-winning organisation. Don’t make the mistake of thinking we’re just a bunch of trucks, we have over 400 amazing employees and contractors across a network of almost 20 locations. Our specialised business units supporting our operations are high performing but still know how to have fun. Including our tech team who build bespoke systems inhouse, and marketing who enhance our digital transformation. What's little known about us is that Kent is a great place to work because we have great people with great stories. They reflect the rich heritage we have as well as the next generation of new ideas, a winning combo for us to innovate and drive the industry to new heights.
Benefits:
- We offer a competitive salary plus super and additional incentives
- Genuine work life balance
- Everyone having access to training and development
- Kent CARE Program focus on staff wellbeing and mental health
- FleetPartners Fully Maintained Novated Leases
- Staff discounts on storage and removals services
- Recognition incentives in the form of digital gifts
- We believe in inclusiveness and workplace equality
- Support for women choosing a management career path
- 2M invested in technology including bespoke systems built in-house
- 5 star rated onboarding experience
- 1 in 5 roles are filled internally, we love promoting from within
- Diverse business areas that offer additional opportunity
About the Role:
Customer Service is our priority and is the driving force behind our vision and values. With more and more people relocating across the country and the globe, our services are more in demand than ever. This is a rare opportunity to join our high performing team as an Internal Sales Consultant, where success will come easy as you capitalize on selling our quality services and products.
Reporting directly to the Branch Manager, who is all about supporting you to make your mark and reap the rewards. As this role is responsible for responding to all relevant inbound enquiries, your ability to build rapport with clients is essential as you will be helping them to navigate the logistics and stress of relocating.
Some of what you will be doing:
- Formulating pricing and proposals that best suit the client
- Promote full suite of services to ensure our clients’ needs are met
- Assist with any service issues ensuring effective and timely solutions
- Promote customer feedback as we strive to always improve
- Maintain exemplary customer service throughout
About you:
Ideally you will have experience or exposure to the removals industry but we are happy to talk to individuals who are outcome focused. If you can demonstrate you are a proven customer-centric and solution-focused individual that's also a bonus. This role is not a hard sell, the key is to have empathy and respect for our broad client base.
What we hope you have:
- The ability to apply excellent listening, communication, and negotiation skills throughout your interactions
- Outcome driven
- Enjoy working independently and driven by results
- Ability to prioritise effectively and work under pressure
- Be passionate, enthusiastic, and positive with a highly professional attitude
You may not fit the requirements 100% but that's ok, we focus on training and development so that we can promote from within. If you are looking for a career and not just a job, you're in the right place!
